Rights & Responsibilities
You have the right to . . .
- Receive a written copy of individual rights prior to receiving care.
- Access to service regardless of race, color, religion, sex, sexual orientation, age, marital status, national origin, language, ability to pay, and mental or physical ability.
- Be treated with respect, dignity, receive adequate and timely treatment with compassion.
- Choose a provider and request information about the credentials and training of staff.
- Receive confidential services and to consent to disclosure of any private health information (PHI).
- Access individual’s clinical records.
- Participate in planning treatment.
- Receive information regarding individual’s diagnosis and prognosis that is understandable.
- Actively participate in decisions about procedure, treatment regimen, alternative care and potential risks and benefits.
- Give informed consent in writing prior to the start of services, except in a medical emergency or as otherwise permitted by law.
- Refuse treatment.
- Refuse to participate in experimentation.
- Be informed of the cost of care and to receive a discount based on need.
- File a grievance or complaint free from retaliation.
- Exercise all rights without any form of reprisal or punishment.
You have the responsibility to . . .
- Participate in care and treatment planning. Asking questions is encouraged.
- Be actively involved in following mutually agreed upon treatment plan.
- Provide accurate health, mental health and financial information. To inform care provider of changes in physical or emotional health.
- Not bring weapons into the clinic or engage in violence and threats of violence.
- Arrive on time for scheduled appointments and notify LCHHS in advance of any delay or cancellation.
- Pay for services or communicate challenges paying your bill.
- Protect the confidentiality of others.