Rights & Responsibilities

Patient's Rights

You have the right to . . .

  • Receive a written copy of individual rights prior to receiving care.
  • Access to service regardless of race, color, religion, sex, sexual orientation, age, marital status, national origin, language, ability to pay, and mental or physical ability.
  • Be treated with respect, dignity, receive adequate and timely treatment with compassion.
  • Choose a provider and request information about the credentials and training of staff.
  • Receive confidential services and to consent to disclosure of any private health information (PHI).
  • Access individual’s clinical records.
  • Participate in planning treatment.
  • Receive information regarding individual’s diagnosis and prognosis that is understandable.
  • Actively participate in decisions about procedure, treatment regimen, alternative care and potential risks and benefits.
  • Give informed consent in writing prior to the start of services, except in a medical emergency or as otherwise permitted by law.
  • Refuse treatment.
  • Refuse to participate in experimentation.
  • Be informed of the cost of care and to receive a discount based on need.
  • File a grievance or complaint free from retaliation.
  • Exercise all rights without any form of reprisal or punishment.


Patient's Responsibilities

You have the responsibility to . . .

  • Participate in care and treatment planning. Asking questions is encouraged.
  • Be actively involved in following mutually agreed upon treatment plan.
  • Provide accurate health, mental health and financial information. To inform care provider of changes in physical or emotional health.
  • Not bring weapons into the clinic or engage in violence and threats of violence.
  • Arrive on time for scheduled appointments and notify LCHHS in advance of any delay or cancellation.
  • Pay for services or communicate challenges paying your bill.
  • Protect the confidentiality of others.